As legal representatives, we present the following comprehensive overview of our refund and returns policy. Please review the terms carefully.

OVERVIEW

Our refund and returns policy is valid for a duration of 30 days from the date of purchase. If 30 days have transpired since your acquisition, we regret to inform you that we cannot provide a full refund or exchange.

To be eligible for a return, the item must remain unused and in the same condition as received, retaining its original packaging.

Certain goods are exempt from being returned, including perishable items like food, flowers, newspapers, or magazines. Additionally, intimate or sanitary goods, hazardous materials, and flammable liquids or gases are non-returnable. Gift cards and select health and personal care items are also non-returnable.

To complete a return, a receipt or proof of purchase is required. Please refrain from returning your purchase directly to the manufacturer.

Partial refunds may be granted in specific situations, such as:

Items not in their original condition, damaged, or missing parts for reasons not attributed to our error.
Items returned more than 30 days after delivery.
REFUNDS

Upon receipt and inspection of your return, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a specified timeframe.

LATE OR MISSING REFUNDS

If a refund has not been received, it is advisable to check your bank account. Subsequently, contact your credit card company, as processing times may vary. If the issue persists, contact your bank. If all steps are taken and the refund is still pending, please reach out to us at pearlteestore@gmail.com

SALE ITEMS

Only regular-priced items are eligible for refunds; sale items are non-refundable.

EXCHANGES

We only replace items that are defective or damaged. To initiate an exchange for the same item, please email us at pearlteestore@gmail.com and send the item to: 366 Farm to Market Rd 1488, Conroe, Texas, United States.

GIFTS

If the item was marked as a gift and shipped directly to you, a gift credit equivalent to the return’s value will be issued upon receiving the returned item. If the item was not marked as a gift, a refund will be processed and conveyed to the gift giver.

SHIPPING RETURNS

To return a product, mail it to: 366 Farm to Market Rd 1488, Conroe, Texas, United States.

Customers are responsible for the shipping costs associated with returning items, and these costs are non-refundable. If a refund is issued, the return shipping expenses will be deducted.

Consider using a trackable shipping service or obtaining shipping insurance for more expensive items. We cannot guarantee receipt of returned items without these measures.

For any assistance or inquiries related to refunds and returns, please contact us at pearlteestore@gmail.com

Thank you for your understanding and cooperation.

END OF REFUND AND RETURNS POLICY